Job Summary
The Dispatch Rider (Delivery Rider) is responsible for the safe, timely, and professional pickup and delivery of parcels, documents, and goods to customers using company-approved motorcycles or bicycles. The role requires discipline, route efficiency, customer interaction skills, and strict adherence to traffic and safety regulations.
The ideal candidate is reliable, physically fit, customer-friendly, and familiar with city routes and delivery operations.
Key Responsibilities
Delivery Operations
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Pick up and deliver parcels, food items, documents, and goods to customers within assigned locations and timelines.
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Ensure accurate pickup and delivery by verifying customer details, delivery addresses, and order instructions.
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Use the Fasta Delivery mobile app to accept delivery requests, update delivery status, and confirm successful deliveries.
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Plan and follow the most efficient routes to ensure timely delivery.
Customer Interaction
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Represent Fasta Delivery Services professionally when interacting with customers and partners.
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Communicate clearly and politely with customers regarding delivery status, delays, or special instructions.
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Obtain proof of delivery where required (signature, photo confirmation, OTP, etc.).
Safety & Compliance
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Adhere strictly to all traffic laws, road safety rules, and company delivery guidelines.
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Wear required safety gear at all times, including helmet and reflective jacket.
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Handle parcels carefully to prevent damage, loss, or tampering.
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Maintain confidentiality and integrity of customer items and information.
Vehicle & Equipment Management
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Ensure assigned motorcycle or bicycle is in good working condition before and after daily operations.
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Carry out basic daily checks (fuel, brakes, lights, tires, oil levels).
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Report mechanical faults, accidents, or breakdowns promptly to the Operations team.
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Keep delivery equipment (delivery box, app device, ID card) clean and functional.
Reporting & Documentation
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Accurately record deliveries, returns, failed attempts, and customer feedback using the delivery platform.
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Submit daily or weekly delivery reports as required.
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Report incidents such as damaged goods, missing items, accidents, or customer complaints immediately.
Performance & Teamwork
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Meet delivery targets and performance standards set by the company.
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Collaborate effectively with dispatch coordinators, customer experience officers, and fellow riders.
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Participate in training sessions on safety, customer service, and platform usage.
Required Qualifications & Skills
Educational Requirements
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Minimum of Primary School Certificate or SSCE (WAEC/NECO).
Experience
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Previous experience as a dispatch rider or delivery agent is an advantage but not mandatory.
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Knowledge of Akure local routes, streets, and traffic patterns is essential.
Skills & Competencies
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Valid rider’s permit / driver’s license (as applicable).
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Ability to read maps, use GPS, and operate smartphone applications.
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Good communication and interpersonal skills.
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Physical stamina and ability to work long hours.
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High level of honesty, reliability, and time management.
Requirements & Conditions
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Must be medically fit and physically capable of riding for extended periods.
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Must be willing to work weekends, public holidays, and flexible shifts when required.
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Background checks may be conducted.
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Must comply with company policies and safety standards.
Benefits & Compensation
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Competitive per-delivery or monthly salary structure.
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Performance-based incentives and bonuses.
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Accident and safety coverage (where applicable).
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Training and onboarding support.
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Opportunity for growth within the logistics and operations team.
Why Join Fasta Delivery Services?
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Be part of a fast-growing delivery and logistics platform.
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Flexible work opportunities with steady delivery demand.
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Supportive operations team and rider-focused systems.
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Reliable income and performance rewards.